Cancellation and Return Conditions – Consumer Rights
HOW CAN I CANCEL MY ORDER?
You can submit a cancellation request before your order is shipped. The steps you need to do for this are as follows:
By calling customer services at +90 544 330 25 56,
You can cancel your order by contacting us via WhatsApp support line at +90 544 330 25 56.
RETURN AND EXCHANGE
You can return and exchange your purchases on the Mecsell.com website. You can take action by considering the following details:
For returns, the product must be unused, unwashed and without any modifications.
Shipping costs for returns and exchanges belong to the customer. (Shipping cost: 60 USD, exchange shipping fee: 60 USD).
It should be noted that our customers who benefit from free shipping will not be able to benefit from this opportunity in case of a return, and all round-trip shipping fees will be deducted and refunded.
Refunds are made within 14 business days after they reach us. For orders received with free shipping, the shipping charges paid will not be refunded.
If you want to return with a different cargo company, you must pay the shipping costs in advance. Shipments with counter payment are not accepted and returned. For this reason, you should take this into consideration before making your return.
HOW CAN I MAKE A RETURN OR EXCHANGE?
The product must be fully packaged with its accessories (belt, necklace, etc.).
If a change is to be made, the requested product information and your change request must be added as a note. If a refund is to be made, the refund request must be sent with a specified note. In case of payment at the door, it is important to add the IBAN number and the name and surname of the IBAN holder as a note. For purchases made by credit/debit card, the refund will be made to the relevant card.